Privacy & Cookie Policy
Addeez values your privacy and appreciates your trust. This policy describes how we collect, use, and protect your information across our Website and Mobile Application.
1. What Data We May Collect
Based on whether you are a Visitor, User, or Vendor, the type of data we collect and the purpose for which we use it will differ, as described below.
A. Contact Information
We might collect information including but not limited to your name, email address, mobile number, WhatsApp number, location, street, city, state, pincode, country, pickup-drop locations, vehicle details, IP address, and other necessary details of you or your representative.
B. Payment and Billing Information
We might collect your billing name, billing address, account details, UPI ID, credit card, or debit card details. We never collect your credit card number or expiry date on our Website or App — this is obtained and processed by our payment gateway partner, who follows applicable laws and RBI regulations.
C. Information You Post
We might collect any information that you post on our Website or Mobile Application.
D. Demographic Information
We might collect demographic information about you, services you like, intend to buy, or buy, or information provided during use of our Website or App, including through surveys.
E. Other Information
- •How you behave in the relevant product environment and use features.
- •How you behave on the Website/App (pages visited, time spent, etc.).
- •Your device details (model, operating system, etc.).
- •Cookies and web beacon data.
- •Your name and mobile number if you submit an inquiry.
- •Data from third parties who have your explicit consent to share it lawfully.
- •SMSs sent or received related to Leads, if opted in.
- •Phone call logs related to Leads (time, duration, number), if opted in.
- •Emails synced for the purpose of syncing with Leads, if you activate Email Sync — we never collect or store information unrelated to Leads.
- •Your IP address and browser information.
- •Referring website, time spent, and pages accessed.
- •Mobile device type, location, or operating system version.
- •Data collected to ensure network/information security and improve our Services.
2. How and Why We Use It
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience.
A. To Contact You
We might use your information to confirm a purchase, or for other promotional purposes or better service.
B. To Respond to Requests or Questions
We use your information to confirm registration for a service and to facilitate provision of our Services.
C. To Improve Our Services
We might customize your experience, aid user retention, analyze issue reports (including via video), perform business/operational analysis, and generate internal reports on usage patterns.
D. To Understand Trends
We may analyze Website/App trends and user interests to improve our services.
E. For Security Purposes
We use information to protect Addeez, our Users, and our Website/App.
F. For Marketing Purposes
With your consent, we may send promotions, offers, newsletters, or retarget/remarket our Services.
G. To Send Transactional Communications
We might send Email, WhatsApp, SMS, or RCS messages about your account as permitted by law.
4. How We Collect Information
A. Directly from You
When you register or subscribe for an account, post a comment, or ask us a question via phone or email.
B. Passively
Via tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons.
C. From Third Parties
For example, through integrated social media features — the third-party platform may share your name and email address with us.
5. Where We Store and Process Personal Data
- •Personal data collected is processed and stored according to this Privacy Policy and applicable legal requirements of data protection.
- •We collaborate with third parties such as cloud hosting services, suppliers, and technology support, taking appropriate steps to ensure your data is processed, secured, and transferred in compliance with applicable laws.
- •We reserve the right to modify, restrict, or remove user-submitted content as necessary to uphold a safe, respectful, and legally compliant environment.
6. Retention of Personal Information
- •We store personal data as long as necessary to facilitate your use of the Services and for legitimate business purposes, including improving Services, resolving technical issues, and dealing with disputes.
- •We may retain data even after a deletion request if needed to comply with legal obligations, resolve disputes, or enforce our agreements.
7. Tracking by Our Advertisement Partners
We may use third-party advertising companies to serve ads when you visit our Website or App. These companies may use information about your visits (excluding your name, address, email, or phone number) to provide targeted advertisements relevant to your interests. Ads shown are limited to those approved for relevance and appropriateness.
8. Persons Under the Age of 14
Addeez does not knowingly collect or solicit information from anyone under 14, nor knowingly allow such persons to register. Our Website, App, and Services are not directed at children under 14. If we learn we've collected information from a child under 14, we will delete it as quickly as possible.
9. Third Party Tools
- •We may use third-party tools — analytics providers, marketing automation tools, advertising networks, and other external services — to enhance functionality and gather analytical data.
- •We are not responsible for the practices or content of third-party services. Your use of these tools is subject to their individual terms and privacy policies.
- •By using our services, you consent to the use of these Third-Party Tools as outlined in this policy.
10. Opt-Out from Communications
- •You can opt out of non-essential communications (promotional or marketing) via SMS, Email, WhatsApp, RCS, or any other channel by contacting us.
- •Even after opting out of non-essential communications, we will continue to send essential transactional communications about your purchases and account activity.
12. Beacons
Addeez may use technologies known as beacons (or pixels), which enable us to collect information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can determine when you've viewed particular content and the time, date, and IP address associated with that view. This is used to analyze Service usage and offer relevant content and advertisements.
13. Security Precautions
- •Our Website and App employ rigorous security measures — physical, electronic, and procedural safeguards — including data encryption, firewalls, secure servers, and regular vulnerability assessments, continuously updated to keep pace with evolving threats.
- •Sensitive data (such as credit card numbers or geolocation) is encrypted using industry-standard cryptographic techniques including SSL, TLS, RSA, and AES.
- •We do not collect or store any credit card information — payments are processed exclusively through the Razorpay Gateway.
- •For geo-tagging, we collect addresses users mark on the map or enter manually. Addeez does not track a customer's live location; location data is obtained through Google API integration.
- •We recommend setting a strong password, never sharing it, and signing out of your account when finished.
- •No security system is completely infallible, but we are committed to minimizing risk through proactive monitoring, advanced encryption, and best practices.
14. Acknowledgement
- •By using the Website and Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described in this Policy.
- •Continued use of our Website or App will be regarded as acceptance of our privacy practices.
- •You are free to refuse a request for personal information, with the understanding that we may be unable to provide certain desired services.
- •If you disclose personal information about other people, you represent that you have the authority to do so and to permit us to use it accordingly.
15. Compelled Disclosure
In addition to purposes set out elsewhere in this Policy, we may disclose data collected or processed from you if required:
- •Under applicable law or to respond to legal process (e.g., a search warrant or court order).
- •To protect our safety, your safety, or the safety of others, or in the legitimate interest of national security or law enforcement.
- •To investigate fraud or violations of our Acceptable Use Policy.
- •In connection with legal proceedings brought against Addeez, its officers, employees, affiliates, Users, Channel Partners, or vendors.
- •To establish, exercise, protect, defend, and enforce our legal rights.
16. Privacy Options
Most browsers automatically accept cookies, but you can change your browser settings to decline them by consulting your browser's support articles. If you decline cookies, you may not be able to sign in, customize, or use some interactive features on our Website or panel.
17. Grievance Officer
In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you believe any information we hold about you is incorrect or incomplete, please write or email us — we will promptly correct any information found to be inaccurate.
Questions about this Policy or other privacy concerns can be emailed to support@addeez.com.